01How should prospective members choose a plan?
Decision: Bring service descriptions, memberships, pricing and registration steps into a connected customer journey.
Why: Visitors should have a clear next step instead of relying on scattered information.
02What happens after registration?
Decision: Support recurring visits with member identity, QR check-in and reception-facing workflows.
Why: A useful business website should account for the work that follows the first enquiry.
03How can the team work with the system?
Decision: Design separate staff and operational experiences rather than trying to fit every role into a single screen.
Why: Reception, coaching and administration have different tasks and access needs.
Live business website · Ongoing improvementsThis work is ongoing and evolving. The website and flows can be inspected, but no financial return, conversion rate or customer growth percentage is claimed.